Delete your FirstKey account

Last updated November 3, 2026

In the app

1. Open FirstKey and sign in.
2. Go to Account, then Privacy & security.
3. Tap Delete my account.
4. Type DELETE to confirm, then tap Delete everything.

If you use two-step sign-in, enter your code first. Your account is deleted right away.

Can't get into the app?

Email us from the address on your account and ask us to delete it. We'll confirm it's you, then delete it within 30 days.

Email firstkeyhelp@gmail.com.

What gets deleted

• Your account: name, email and sign-in.
• Every home you own, and everything in it: tasks, records, equipment, costs, bills, notices, tenant links, emergency info, files and photos.
• Your AI helper questions, photos and answers.
• Your phone's notification address.
• Your business listing, if you're its only member.

What's kept, and why

• If you're a tenant, repair requests you sent stay in your landlord's records, without your name, because they're part of the home's history.
• If you're a pro, past jobs and invoices stay in the homeowner's records, with your business name.
• Server backups, if any, are replaced within 30 days.

Delete only some of your information

You don't have to delete your account to remove things. In the app, you can delete a home, a file, a photo or a record at any time.

More about how we handle information is in our privacy policy.